Lowes have had several claims and lawsuit alleging racism. The EEOC Litigation Says Home Improvement Giant Rejected Qualified Black Job Applicants
MEMPHIS, Tenn.– The U.S. Equal Employment Opportunity Commission (EEOC) today announced the filing of a race discrimination lawsuit under Title VII of the 1964 Civil Rights Act against Lowe’s Companies, Inc., doing business as Lowe’s Home Center’s Inc. The suit charges the world’s second-largest home improvement retailer with failing to hire a class of qualified African American applicants due to their race at its Reload Distribution Center in Vonore, Tenn.
Perhaps one of the biggest areas where Lowes’customers suffer the most from poor customer service is in the area of warranty for products such as washing machines and other appliances. Reading from many online review sources, it evident that many customers are left stranded without the use of their appliances, as many customers are asked to wait for a long period of approximately 3-12weeks before their appliances get fully repair.
In an attempt to get updates or changes to customer services, we contacted several managers of Lowes to inquire why many customers are left stranded, and most of them declined to speak. Gladys, Monica, and Cristina at Lowe located at 22255 S Western Ave, Torrance, CA 90501 refused to offer any comment or return our phone call. Our investigative reporter also spoke with the manager, Mr. Al at Appliance Clini, one of Lowes’ third-party contractors stated that the order of parts usually takes 5- 7 days for shipment and until parts were received customers had to wait. For many customers, there lies the problem, as they are asked to wait in some cases, for unspecified time..
The hundred of customer complaints posted for consumeradvocate.org https://www.consumersadvocate.org/appliance-repair/c/lowes-appliance-repair-reviewspeaks volumes:
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